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With each subscription order, we notify you by email or telephone one week in advance of your scheduled shipping date. Please respond to our email or phone call three business days prior to your order ship date if you need to make a change. We would hate to send your order and not have you there to receive it. Also, if you supply your email address, we can send you information about how to track your shipment.
Our goal is to ensure all of our products meet our standard of excellence. If you receive a defective shipment (for example - boxes or cookies that are crushed, leaky bottles) or if you are not 100% satisfied with our products, please contact us within 30 days of receiving your order to arrange an exchange or a refund. Refunds will be issued to the original method of payment. If the original method of payment is not available, we will issue a credit to your customer account that may be redeemable on any future purchase. This credit will not expire.
In some instances, we ask customers to return unsatisfactory items so we can learn more about what went wrong and solve the problem. If that is the case, we will send you mailing labels to affix to your package, making returns as simple and as painless as possible.